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Thanks for bringing more awareness to the issue of packaging. This is an issue that we at Dell have heard quite a bit from our customers, and one we take very seriously. The case you reference occurred last year, and spurred some big changes here. Immediately after it was brought to our attention, we had a representive on the road to Dallas to meet with the vendor and find out what happened and how we can prevent it in the future. For more on this particular event, see our Direct2Dell post on it: http://en.community.dell.com/blogs/direct2dell/...
For our own part, we have implemented a few big changes to our packaging strategy, focusing on the "three Cs," cube, content, and curb. Here's the full story, complete with a video:
http://en.community.dell.com/blogs/direct2dell/...
I won't say "problem solved" because this is a critical issue that requires ongoing attention. Fortunately we have an engaged customer base letting us know what else we can do to improve and internal teams constantly working to find better ways to reduce Dell's impact on the planet. To join the conversation, and offer your own ideas and suggestions, please go to IdeaStorm.com. We are looking forward to hearing from you. In the meantime, check out Direct2Dell.com and Dell.com/earth to learn the latest news from our sustainability efforts.
Thanks,
Todd Dwyer
Dell Community Liaison - Environment
it is so rediculas
it is so stupid
Donn, moving box